This Refund and Returns Policy applies to all purchases made at www.MYGLPMED.com. By placing an order, you acknowledge and agree to the terms below.
All Sales Are Final
Due to the research-use-only nature of our products and the strict chain-of-custody requirements for research-grade materials, MY GLP MED Co.. does not accept returns, exchanges, or refunds on any peptide, lab consumable, or related research product once it has shipped.
This policy applies regardless of whether the package has been opened, used, or remains sealed.
Limited Exceptions
We will work with customers in good faith on the following limited situations:
1. Order Errors on Our End
If you receive the wrong product due to a fulfillment error on our part, contact us within 48 hours of delivery with photos and your order number. We will arrange for the correct product to be sent at no additional cost.
2. Damaged Shipments
If your package arrives visibly damaged, document the damage with photos before opening and contact us within 48 hours of delivery. Damaged shipments are subject to carrier claim processes; resolution depends on carrier findings. We do our best to make customers whole, but MY GLP MED Co.. is not directly responsible for damage caused by the carrier.
3. Defective Product
If a product is found to be defective upon arrival (e.g., compromised packaging, contamination, missing components), contact us within 48 hours of delivery with photos and your order number. We will evaluate the claim case-by-case and may issue a replacement or store credit at our discretion.
What Is Not Covered
We cannot offer refunds, returns, or replacements for:
Buyer's remorse or change of mind
Products that did not produce expected research results
Products opened, used, or stored improperly
Apparel, merchandise, or non-peptide items returned for fit or preference reasons
Lost packages where tracking confirms delivery
Packages refused by the recipient or returned due to customer-side address errors
Orders placed with incorrect shipping information
Cancellations
Orders may be canceled prior to shipment by contacting us as soon as possible. Once an order has shipped, it cannot be canceled and falls under the "All Sales Final" policy above.
Store Credit
In rare cases where a refund is not appropriate but a customer experience issue warrants resolution, MY GLP MED Co.. may issue store credit at our sole discretion. Store credit is non-transferable and has no cash value.
Order Accuracy
Customers are responsible for providing accurate shipping information at checkout. MY GLP MED Co.. is not liable for lost or misdelivered packages caused by incorrect addresses provided by the customer. Missing items must be reported within 48 hours of tracking indicating delivery.
Research Use Only
All products sold by MY GLP MED Co.. are intended for laboratory and research use only. They are not intended for human consumption, therapeutic use, or any application outside qualified research environments. By placing an order, you represent that you are purchasing for research purposes and accept full responsibility for proper handling, storage, and use in accordance with applicable laws and regulations.
This is a final-sale policy specifically because of the research-use-only designation, which makes resale, return-to-stock, and chain-of-custody verification impossible once a product leaves our facility.
How to Contact Us
For all refund, return, or order issues, contact:
MY GLP MED Co.
EMAIL
info@MYGLPMED.com
PHONE
(888)399-2394
Please include your order number, photos (if applicable), and a brief description of the issue. We respond to all inquiries within 1–2 business days.
Governing Law
This policy is governed by the laws of the State of CALIFORNIA. Any disputes arising from purchases made at www.MYGLPMED.com are subject to CALIFORNIA jurisdiction.
